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AI Leader’s Series: Conversational AI – From Chatbots to Intelligent Agents
November 13, 2025 @ 15:00 - 16:15
FreeAI Leader’s Series (background)
New for 2025, techUK’s AI Leader’s Series features industry experts sharing insights on the latest AI advancements and their impact on the UK economy and society. These sessions will delve into the current state of AI developments, the opportunities presented by AI innovation, and the key challenges the UK must overcome to drive adoption, implement new AI solutions, and shape the country’s AI future. Read our insight to learn more about what to expect from the series.
Event description
Conversational AI brings artificial intelligence to life by simulating human conversation through techniques such as natural language processing (NLP), foundation models, and complex machine learning. As these systems evolve from simple chatbots to intelligent agents with reasoning, autonomy, and personalisation, they present both transformative opportunities and real implementation challenges.
Join us for an in-depth look at how Conversational AI is reshaping how UK businesses engage with customers, employees, and stakeholders.
Advances in large language models, multimodal processing, and agentic AI have pushed conversational systems far beyond basic query-response tools. Conversational agents can now understand context, manage complex workflows, and deliver measurable business value. They continue to learn, improve, operate at all hours, and offer personalised experiences tailored to user preferences.
With its market projected to reach $14 billion by 2025, the question is no longer if but how to adopt conversational AI – while building trust and delivering ROI.
This panel will explore the spectrum of conversational AI applications, from customer service to employee productivity. It will also tackle the challenges of trust, integration, scalability, and impact measurement. Experts will share frameworks for evaluating readiness, deploying at scale, and demonstrating value beyond cost savings.
We’ll also spotlight sector-specific uses across healthcare, financial services, retail, and the public sector, highlighting both success stories and lessons learned.
In the context of the Government’s AI Opportunities Action Plan, which emphasises capturing economic value through AI adoption, conversational AI stands out as a key tool for UK economic growth and global AI leadership.
Whether you’re a senior executive, tech leader, or policy professional, this session offers practical insights into one of AI’s most mature and impactful applications. Expect real-time polling and dedicated Q&A to dig into your specific questions about conversational AI adoption and governance.
The format includes a dedicated Q&A segment where we’ll dive into your questions.
Don’t miss your chance to attend, sign-up now!
Confirmed speakers:
Sachin Agrawal
